Thanks for checking out the Overture Knowledge Base articles and FAQ.
We completely understand that Overture is a lot to get your teeth into, and think this is what makes us so great! We like to think of ourselves as Ableton Live rather than Garageband.
To help you get upto speed ASAP, here are some of the most common questions we get asked by new users and seasoned veterans alike.
If your artist can see events but not the information within them, check the Further Information settings in Settings > Bookings. Ensure that the relevant fields are marked with ‘Use on Itineraries’ to make them visible to External Users. If you or any of your team have changed this setting recently, then your artist may need to log out and back in again to see the changes.
Check the Artist is part of the Artist Group record. Also, check the artist is included on the bookings in notifications.
To remove a user in Overture, go to Settings > Users, find the user, and click Delete. Reassign any outstanding tasks and update team member roles in bookings or on the artist’s contact page if necessary.
For more information please see the help article below.
If a user is locked out after 10 incorrect password attempts, an Admin user can go to Settings > Users, locate the user, and click the green Unlock button to restore their access. This applies to Admin, Internal, and External users.
If Overture is not loading or running slowly, it may be due to a build-up of cached data in your browser or temporary network issues. Clearing your browser cache often resolves these issues.
Have you recently changed your email password? If so, you will also need to update it in the Email Settings within Overture. Ensure your email is correctly connected (see the setup article). Verify that the sender has an email address listed on their contact record and that the “send automated emails to this address” is ticked. If emails still aren’t sending, contact support with a screenshot of the error message and let us know if the issue affects just you or others.
You can only see one person’s activity on the dashboard if the feed is filtered by a single team member. To view all updates, either add more team members to the filter or cross off their contact cards in the sidebar to the right to reset the view to all users.