Sending Push Notifications to the Overture Artist App

Push Notifications allow you to send real-time updates from Overture directly to artists using the Overture Artist App. They’re perfect for communicating last-minute changes, reminders, or confirmations instantly.

Before You Begin

To successfully send and receive push notifications, a few conditions must be met:

1. The artist must be set up as an External User in Overture.

   • Only External Users can access the Artist App.

   • To check, go to Settings > Users and check that the artist is listed as an External User.

2. The External User must be connected to the App.

   • This is managed in Settings > Users.

   • Ensure the Artist App is connected to the External User.

     See here for a full guide for setting up Artists on the App:

     Inviting Artists to the Overture App

3. Notifications must be enabled on the artist’s mobile device.

   • Artists must allow notifications from the Overture Artist App on their phone for messages to appear. See below for instruction.

How to Send a Push Notification

1. Open the Booking

   Go to the relevant booking in Overture.

2. Access the Booking Sidebar

   On the right-hand side, open the sidebar and click Push to mobile.

   

3. Compose Your Message

   • Title: Enter a short, clear title (e.g. “Updated Set Time”).

   • Message: Add the main body of your message with all necessary details.

4. Select Recipients

   • Use the checkboxes to choose specific recipients.

   • The sidebar will display which contacts currently have the Artist App installed and are eligible to receive notifications. In this example only Dan and Lola have successfully installed and connected to the app.

     

5. Send Notification

   Click Send to deliver your message instantly to the selected artists’ mobile devices.

How to Enable Notifications on Mobile Devices

After installing and opening the Overture Artist App for the first time, the user will be prompted to allow notifications.

When asked Allow Overture to send you notifications? you should tap Allow. This will happen on both iOS and Android devices.

If you are not greeted with this options or you have clicked ‘Don’t Allow’, you can allow notifications in your device settings, here’s how:

iPhone (iOS)

1. Open Settings on your iPhone.

2. Scroll down and tap Overture.

   

3. Tap Notifications.

   

4. Turn on Allow Notifications.

   

   (Choose your preferred alert style (Lock Screen, Notification Centre, or Banners).

Android

1. Open Settings on your phone.

2. Tap Apps & notifications (or Notifications, depending on device).
   

3. Tap App Settings 

4. Find and select Overture Artist App and toggle it On
   

Tips for Effective Notifications

• Keep messages concise and relevant.

• Use clear titles that summarise the purpose (e.g. “Venue change” or “Soundcheck update”).

• Only notify those directly affected to avoid unnecessary alerts.

Troubleshooting

If an artist does not receive a notification:

• Confirm artist is an External User with Artist App Access enabled.

• Ensure the Artist App is installed and logged in with the correct user account.

• Check that their device notifications are turned on.

• If issues persist, ask the artist to restart the app or their device.